As Technical Support Center Specialist, you will be part of European Technical Support Center and be part of a multicultural team of 17 who provides support to our customers Europe-wide.
You will be the point of contact for customers when they need hardware and software support on BD Biosciences Flow Cytometers, delivering technical support over the phone or via email. Your role will be instrumental to ensure client satisfaction. In this role, you will conduct real-time diagnosis and troubleshooting relying on verbal communication and remote desktop management. If a solution can’t be found, you will route the problem to field-based colleagues, who can visit the clients.