The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. In our offices in Maastricht we think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. Our goal is to provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are maybe the most important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.
XENTRY Support is the first point of contact for delivering worldwide support for Aftersales equipment, Diagnostic hardware, applications, software, including administration of access rights, licences etc. The supported entities consist of the Mercedes-Benz retail organisation, local headquarters, internal and external customers. Furthermore, the agent’s role is to liaise with internal/external stakeholders for resolving existing issues.
Escalations are dealt with internally or delegation to Daimler’s after sales division.
B2B Connect/UMAS Support & API Support are new business supporting Independent Service Providers ( Non Daimler entities) and external developers, using Daimelr sofware and applications.
Tasks and Responsibilities:
If you identify yourself with this profile and would like to be part of our successful team, don’t hesitate to apply for the position!
We offer you a job in a multicultural, young and informal international working environment with interesting conditions, both primary and secondary:
Please use the “Apply Now” button to upload your CV and Letter of Motivation (English only) and any other documentation that adds value to your application.
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