The AMZL Sen. Engagement and Escalations Manager seeks to improve the overall satisfaction and engagement of drivers on the last mile and make AMZL and our partners the preferred choice. You will manage a team of Engagement Managers to work on driver engagement initiatives across the EU, collect driver feedback and to build a driver friendly culture working closely together with in-country teams. You will also manage the team working on driver caused customer escalations and ensure timely resolution and deep dives to understand root causes and develop solutions.
This opportunity requires excellent people management, program management, problem solving, and negotiation and communication skills. If you have demonstrated an ability to innovate for the customer and want to create the best in the world delivery experience, then come join the EU AMZL DSP Management team.
Location flexible: Munich, Luxembourg or London
Key Job Responsibilities: