We’re the team behind the scenes that make the IKEA products available to the many people. As a diverse mix of co-workers we use our supply process expertise to balance range and space capacity with forecasting and ordering to provide customers with high availability while minimizing costs. If you’ve wonder who’s responsible for finding effective and efficient ways of picking up the products for our customers, that’s us. We’re passionate about working together to improve the customer experience at IKEA!
In a time where the buying behavior of IKEA customers constantly changes and the demand for services in general is increasing, you as a service fulfillment operations developer are responsible to bring the last leg of IKEA’s supply chain to the next level. The last leg of IKEA’s supply chain is often the most critical, given it’s one of the last steps before IKEA’s products reaches the customer. You are part of the Service Fulfillment Operations team and together responsible for operational excellence, performance and development of the fulfillment of affordable core services like: • Customer delivery - transporting customer orders• Assembly of home furniture• Kitchen installation• Bathroom installation As a team we have the willingness to improve the business by making our customer happy about their services execution and to make IKEA Belgium more profitable by avoiding unnecessary costs. We are all strong believers that we can achieve a lot together and have fun as well, so do not hesitate to apply and we will change your job life.The purpose of your role is to take responsibility for the performance of assigned service partner(s) or partners including: • Responsible for securing high performing daily operations connected to service fulfillment • Responsible to secure excellence in operations and quality • Responsible for short, mid and long-term operational development of existing service partner(s) • Responsible for ensuring short and mid-term capacities and resources• Responsible for securing efficiency and implementing improvements In this role you will report to the Service Fulfillment Operations Manager. This role is located in Service Office, Zaventem. The role includes travelling to the stores and Fulfillment Unit/s.
You are eager and self-driven to constantly develop and demonstrates a willingness to develop skills and effective ways of working to benefit IKEA and personal growth. By being customer oriented you see the customer first and consider the impact on the customer when taking decisions. You naturally share the IKEA vision, values and culture and have a strong interest in home furnishing. You enjoy applying tactical and operational approach for analysing business opportunities from customer perspective and inspired by challenging situations. You have an eagerness and desire to understand the IKEA business, the customer and co-worker needs and influence improvement of the business with a focus on customer satisfaction. For this role you should have a university degree in preferred Logistics, Economics, business administration or relevant work experience. You bring with you 2-4 years working experience where you were used to work with different stakeholders and external partners. You have proven analytical and numerical skills and use your know-how to develop the service fulfillment with high quality understanding the financial impact and customer experience. You have high proficiency in Microsoft Office and IKEA applications. You have knowledge and experience of meeting, influencing and interacting with various business partners.As a person you have a strong collaborative mind-set in building relationships across the organization and use your excellent communication and negotiation skills. You have the ability to identify need and drive change within the organization acting in multi-cultural, interdependent and matrix environments in a fast-changing environment. You have capability to translate business and customer needs into development initiatives and actions with an end-to-end approach.