Employee are welcome – attractive salary package and prestigious client.
We are currently looking for a “Service Delivery Manager” (SDM) for Luxembourg to support the business in achieving its objectives. The SDM will lead an organization consisting of multiple teams delivering network and security services, supporting the customer all along the service management chain: with the service strategy, the service design, the service transition and the service operations.
The SDM leads the management team and is ultimately responsible for the delivery of the service according to the agreed Service Level Agreement and ensuring customer satisfaction. He/she manages the relationship with the customer, together with the Client Delivery Manager and the Account Manager.
The SDM is the escalation point for the customer representatives for all aspects impacting significantly the delivery of the service.