Amazon WW R&R is comprised of business, product, operational, program, software engineering and data teams that manage the life of a returned or damaged product from a customer to the warehouse and on to its next best use.
Our work is broad and deep: we train machine learning models to automate routing and find signals to optimize re-use; we invent new channels to give products a second life; we develop world-class product support to help customers love what they buy; we pilot smarter product evaluations; we work from the customer backward to find ways to make the return experience remarkably delightful and easy; and we do it all while scrutinizing our business with laser focus.
We are looking for a Senior Manager dedicated to leading our EU Returns Transportation program through the implementation of large and medium scale projects and programs within the Returns ecosystem. This will be achieved through the development and implementation of a scalable retail and transportation network that represents the best customer experience available. This role will also select, negotiate terms, and manage retail and transportation vendors to serve the EU Amazon consumer business.
Joining this team gives you the opportunity to develop a world-class customer experience while driving towards making zero happen. Competitive applicants will have a background in retail, transportation, program management, vendor negotiations, and analytical experience.