You act as a key player in the support of the HR applications and data related to SAP HR Multichannel, this includes:
- SAP HR ESS & MSS application (FIORI 1.0, FIORI 2.0)
- Mobile applications (UI5)
- Interfaces to and from different Legacy Applications via SAP PI and SAP Idocs
- Interfaces to and from Operational Planning Applications via SAP PI, ESB and SAP Idocs
- Support in projects in new technologies (eg Chatbot)
- Roll out and support of SAP SuccessFactors with a focus on different platforms and mobile devices: onboarding, recruiting, learning & performance
Providing day-to-day excellence in Functional & Technical Application Support which entails:
- End to End responsibility for resolving assigned incidents/requests
- Diagnosing/Analyzing issues and changes, design solutions
- Preparation of functional/technical specifications using technical expertise
- Customizing in SAP HR and related (HR) applications
- Configuration in SAP SuccessFactors
- Act as Change Manager for certain changes and requests regarding HR applications with a focus on mobile devices, platforms and new technologies. Manage expectations and ensure effective, practical planning & qualitative delivery.
- Work with Process Leads, key users and other BA/HR members to operationally manage assigned change requests, bug fixes and small operational enhancements. Ensure fit with process and customer/user satisfaction, engagement/adoption by the business.
- Plan and coordinate new HR applications releases (Scope / Delivery / Testing / Communication / Adoption / Quality Assurance).
- Actively bring in best practices, out-of-the box thinking, insights and technology trends to help improve HR applications and level of service regarding these applications.
- Proactively try to improve support, training, processes, and communication around HR mobile applications, platforms and technologies.
- Independently run small projects and participate in large projects.
You will report to the Business Area HR (BA HR) lead and will work closely with the HR Process Leads, HR Organization and other IT functions.