Physically remove old equipment and replace with new
Backup and restore of user data
Configure Microsoft Windows 10 to the company requirements
Install and configuration of multiple 3rd party software
Provide excellent customer service to all end users
Audit all equipment and provide detailed data to the Asset Management Team
Imaging of PC's (rare occurrence)
Equipment delivery (rare occurrence)
Provide 1st and 2nd line support for customers
Bachelor of Informatics or equivalent through experience.
Minimum 2 years of demonstrable experience as a Windows Support Engineer.
Excellent knowledge of Windows 7 and Windows 10.
Good knowledge of SCCM.
Basic knowledge of Active Directory.
Excellent knowledge of one of the national languages (NL / FR) where the migration is being carried out, knowledge of the other national language (NL / FR) is a bonus. Good knowledge of English is required (Procedures).
Smooth communication, Stress-resistant, customer-friendly and result-oriented.