As a Product Assistant you are responsible for offering solutions, giving pre-sales information and following up on quotes, orders and deliveries. This ensures that the pre-set targets are achieved.
Here Is How You’ll Add Value:
- Customer succession and expanding a good customer relationship.
- Act as a personal contact to customers regarding the provision of solutions, presales information, quotations, orders and deliveries with the aim of achieving set targets.
- Continually optimize the customer relationship through more personal contact.
- The daily processing of telephone and written orders (by fax or e-mail), as well as their follow-up.
- Proactively monitoring the customer by checking back orders, following up quotes, orders and on-call orders.
- The presentation of new products and / or promos interesting for your customers as well as maintenance.
- Increase sales by means of sales cross selling.
- Optimizing the accessibility for the customers by means of continuous monitoring of incoming lines as well