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Introduction
Are you ready for a role as Junior IT Support Engineer? Do you want to take your first or second steps in an IT support Team? Do you get your energy from helping colleagues with their IT issues?
Do you like to ensure that all our employees get supported in using Fedrus IT applications and infrastructure? Then you’re the person (m/f/x) we’re looking for Junior IT Support Engineer.
Your role
- As a junior IT Support Engineer, your primary task is to resolve end user issues in several aspects in end-user computing, network and infrastructure
- You are the first point of contact for end users with problems, so you help them in a customer friendly manner with a positive attitude.
Incident Management
- You resolve end user issues all over the world within the given timeframes.
- You make sure that EVERY call, visit, webform are registered in the helpdesk application and ensure the quality of the ticket categorization: Capture Error Details, ensure that all required fields and info is added to every ticket.
- You consult knowledgebase and contribute to it
- You ensure that EVERY ticket you close is accepted by the end-user.
Service Requests
- You capture all details for every request for service and execute them if it results in a standard change request.
- You follow the appropriate procedures if the service request is not a standard change and take ownership to solve it/have it solved by a third party, to the satisfaction of the end user
- You consult knowledgebase and contribute to it
Your profile
- You are an IT technically schooled person. Prior relevant working experience is an asset but not mandatory.
- You have a basic technical knowledge of at least 2 of the following domains: end-user computing, Microsoft Office365, Windows 10 OS, network components and general infrastructure items.
- You are able to fluently communicate in Dutch, French and English.
- You have a strong customer service orientation: a sunny disposition, a willingness to go the extra (s)mile, a natural desire to serve and express genuine empathy
- You are able to communicate ideas in both technical and user-friendly language.
- You have an nalytical mind with problem solving skills
- You pay attention to detail
- You are able to organize and keep administration up to date
- You are able to execute tasks in a high-pressure environment.
- You can conduct research into systems issues and products as required.
- You love to work in a team-oriented, collaborative environment.
- You have a willingness to grow and learn
Our offer
- We offer a role with responsibility and plenty of variation. You become part of a dynamic, international and fast-growing business group with an open, pleasant and friendly working culture in which you’re never far from the center of decision-making.
- You have colleagues by your side who support you in an open and agreeable atmosphere, allowing you to perform your role in a professional way.
- You get a permanent contract with comprehensive internal training.
- This role offers space for personal development and entrepreneurship.
- We can promise you a personalized remuneration package tailored to your professional experience and skills, as well as extra-legal advantages and 12 extra days of annual leave (ADV) on top of your statutory leave.
- You will mainly be working from our office in Puurs-Sint-Amands, located in the Pullaar industrial park and easily accessible via the A12 or N16. On exceptional occasions, you will work from other Belgian/French company sites.
Interested in this role?
Don’t hesitate to give Ann Van den Broeck a call at 09 321 99 35. Or send your motivation letter and CV via the Apply Now button as soon as possible.
We guarantee your application will be treated confidentially.
