As an "infrastructure monitoring technician" you will work within an international and flexible team that is responsible for monitoring and operating the IT environment. We are looking for someone who has a proven ability to follow written procedures and can communicate well with customers, peers and managers. Candidates should be a proven self-starter, detailed oriented, eager to learn, have excellent customer service and technical troubleshooting skills, and be committed to completing the provided training.
The position will require an individual to:
Proactively monitor and operate the IT environment: Network, servers, systems, applications…
Management of alerts raised by monitoring systems according to standard operating procedures
Perform scheduled health checks of defined IT components
Apply procedures to restore systems and services
Log and update all alerts and incidents in the ticketing tool
Work autonomously in shifts in a 24*7 environment
Take part of scheduled interventions and system acceptance testing
Review technical documentation and contribute to the on-going improvement of the working procedures
1+ year of experience providing IT support.
Proficient troubleshooting skills that includes hardware, software, and other break/fix issues which might include printing, networking, file shares, etc.
Proven experience of IT support in an enterprise environment
Familiar with Unix and Windows systems
Knowledge of scripting is a nice to have for this position
Good Network troubleshooting skills and knowledge
Good understanding of infrastructure support
Ability to follow strictly operating procedures
Ability to efficiently troubleshoot monitoring alerts and identify root causes
Experience with ITSM tools
Strong sense of customer service
Good organizational skills
Technical degree or equivalent experience
Ability to multi-task
Team-oriented / team player / ability to share ideas as well as listen to ideas
Some experience with support and administration of communication systems
Language requirements: English (French or Flemish is an asset)
If you join our team, you can count on a competitive salary, incl. a reimbursement of travel expenses, as well as the option to follow certified trainings.