Introduction
Brayton Global is a fast growing company based in Brussels and specialized in IT. Our target is to find you the best position where you will flourish and go beyond your limits
We are looking for Several Support Agents to work for one of our prestigious client in Brussels or in Luxembourg.
Your responsibilities
- Level 1
- Making an initial assessment of incident, attempting to resolve
- Recording and tracking incident and problem information in a ticketing system
- Monitoring progress of incident resolution relative to the appropriate SLA
- Managing the incident life-cycle, including closure and verification
- Participate in reconfiguration and installation of PC environement
- Follows standard service desk procedures and processes
- Advises staff on appropriate action and maintain the ownership of the incident and ensure updates
- Serves as liaison between staff and the technology department to resolve issues and redirect issues to the appropriate resources
Your profile
- We are looking for motivated Helpdesk agents - we accept junior, medior or senior level !
- Excellent command of the following languages is a must :
- Dutch + French + English
- French + English
- Any other EU language is a plus
We offer
- We offer you a CDI with an attractive salary package or long term contract for freelancer
- Work in a great team
Interested?
Or you would like to have more information? Click on Apply Now.
