Introduction
For one of its clients (an international player active in the manufacturing of electrical devices and in the selling of related services) willing to generate business growth in Belgium, Artemys is looking for a Field Technician in electricity and/or mechanics and/or automation able to provide technical phone support (electricity and/or automation) to various industrial clients.
Job Description
As a technical support agent, you will become a strategic member of the back-office team within an international manufacturing company. This world player, historically well-established on the Belgian market, is currently sustaining its growth through the development of service-related and projects management offers. You will thus be responsible for the following tasks:
- You improve Customer Satisfaction by providing a high quality professional Primary Technical Support for Automation & Control matters.
- You resolve, close or escalate via phone technical customer queries particularly regarding technical information on industrial products, prices, discounts, application information during the pre-sales, sales & after-sales process.
- You ensure the customer is satisfied before closing any request.
- You produce a proper resolution for queries related to product replacement, on-site intervention, technical complaints and product quality returns.
- You eventually detect sales opportunities while addressing customer support requests.
- You coordinate with relevant Quotation, Sales or Marketing contacts for special prices.
- You are willing to develop skills relating to new products, technologies and applications.
- You liaise between customers, after-sales and marketing regarding product quality returns.
- You are responsible for back-up (ideally in Dutch or French) of tasks performed in the Customer Care Center.
- After relevant trainings, you do ongoing proactive research and training on new products, technologies and applications.
- You participate in the Customer Care continuous improvement processes by dealing with complaint and knowledge management.
- You share your observations and inputs abut operational Efficiency & Process Improvement
Your profile
- You have experience with some of these topics: Electricity, Electrical Distribution, Energy Management, Protection, Control and Management of electrical systems, Automation & Control solutions, Electronics, Frequency Drives & Softstarters.
- You have some knowledge of Programmable Logical Controllers (PLC), PLC Development Software.
- You may have some knowledge of Visualization systems (HMI), Communication protocols (Modbus, Ethernet, etc.), Electrical Distribution and Protection (Contactors).
- You are willing to build up technical helpdesk experience.
- You have excellent interpersonal, communications and time management skills, are able to work towards individual and team goals and show flexibility to learn quickly.
- You have the capability to understand customer request by using your problem-solving skills and demonstrate an attitude to understand and explain technical information (verbal and written).
- You are a teamplayer able to bring a plus to a qualitative Customer Care Center team.
- You are willing to join an international group giving a strong autonomy to its Belgian entity.
- You have a relevant degree.
- You ideally speak a fluent Dutch and French.
Our offer
- A strategic function within an international key player from the world of Energy Efficiency providing continuous learning and mobility options.
- A full and competitive package with a wide range of advantages (attractive salary, insurances, bonus system, mealvouchers…)
Interested?
If you are interested by this job offer, you can simply apply by clicking the Apply Now button.
