- Luxembourg City
At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers.
Amazon EU Reverse Logistics Operations run over 15 Customer Return Operation Centres across EU. As a member of the EU Reverse Logistics Operations team, the EU ReLo Program Manager leads Operations teams in three key areas of focus: Customer Experience, Asset Recovery and Process Compliance.
The Program Manager fills the Subject Matter Expert role for some of the crucial processes, product segments, and metric tools. He/she initiates and manages cross-functional, cross-departmental and international projects and improvement programs.
Additionally, the Program Manager independently extracts data and analyzes KPI performance, identifying opportunities for process improvement or defect elimination and sharing best practices across the region which allows to achieve process optimization, including new process definition (either for specific product segments, or overall). The Program Manager creates new metric tools, pilots them with Operations partners, and rolls them out across all EU Return Centers. Key metric tools cover all Reverse Logistics KPIs on EU Program level as well as Operational level.
The role will include 20-30% of business travel, mostly across EU with a start date of mid April 2021.
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