Cytology Technical Support - Brussels, Belgium
An exciting opportunity here at Hologic joining our technical support team providing first class troubleshooting to our EMEA based clients via telephone and email. Suitable candidates are required to speak both English and German fluently.
Role Essential Duties and Responsibilities:
In the fast growing market of medical devices, quality of the results and uptime of the instruments is key.
In our Technical Solutions center here at Hologic, we are constantly looking to take customer technical support to the next level, to be able to deliver the highest level of support towards our customers and their patients.
As part of a passionate team of experts, you will provide technical and scientific support for our diagnostics products via email and over the phone.
Main Duties and Responsibilities (Others May Be Assigned):
· As a technical solution specialist, you will impact patient lives every day, everywhere
· Deliver superior service and support to end-users via email and telephone or over the internet (remote connection) for both technical and application issues
· Gather all information required that will assist in root cause analysis
· Drive phone fix rates to ensure instrument uptime
· Addresses customer requests for technical and scientific information
· Accurately process and document all customer inquiries and complaints
· Share gained knowledge amongst the team and interested parties
· Identify and escalate issues to our Technical Solutions Escalation team whenever needed
· Interact internally with local support groups and international partners
· Troubleshoot and interact with your partners in the field (application specialist and Field Service Engineers) to find customer orientated solutions
Qualifications and Experience:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
What we offer:
In return we offer a competitive salary plus bonus, benefits package and a fantastic working environment in a modern office.