The IKEA Customer Support Centre is responsible for all non-face-to-face customer contacts. We create a rewarding customer experience through deep knowledge of the range, home furnishing and services. At the Customer Support Centre, we handle and resolve all customer support enquiries before, during and after purchase. We support IKEA store co-workers with complex customer issues; before, during and after purchase. We assist IKEA service providers when they need to contact IKEA to resolve customer issues and we work proactively work with the rest of the IKEA value chain to minimise customers’ need to contact IKEA for support.