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Introduction
As a Customer Success Manager you will represent the long lasting commercial point of contact of all your customers. You ensure the solid base and the fundamental revenues of the company. You will be in touch CIO's, CFOs and CEOs of small and large companies. The variety of industries and project scope will ensure you a strong and ever changing learning curve. Moreover, you will act as the key interface to all the different departments in the company. Your daily tasks will be undertaken from our offices in Brussels.
You will handle a portfolio of 200+customers, ranging from start ups to large companies. You will use your business understanding and commercial skills to retain and expand your client base.
Your primary goal is to achieve sales target by driving up customer retention and expansion.
Responsibilities
- Manage existing customers located in different countries (Europe & Africa)
- Establish long term relationships with your customers
- Analyze and understand your customer's IT projects in depth
- Identify potential future upsells : expand your customers' usage of the solution
- Demonstrate the next applications and new versions to the end user
- Ensure general satisfaction by bridging the customer with all the relevant divisions of the company
- Negotiate the renewal of the contracts with your customers
- You will develop:
- A strong analytical expertise by carefully understanding each project
- Skills in bridging complex business needs with software solutions
- A fine tuned commercial approach focused on a long-term vision
- Abilities to create enthusiasm around Odoo by providing demonstrations
Your profile
Must have
- Business Master Degree
- Fluent in English + Spanish or Dutch
- Strong relational & negotiation skills
- Ability to handle conflicts - Problem solving attitude
- Strong organizational skills
- 0 to 3 years technology sales experience
- Work permit in Belgium
Nice to have
- Previous experience in IT project management
- Ability to perform in a fast-paced, competitive and dynamic environment
- Previous experience in a customer relationship management role
- Work hard/Play hard attitude
- Farming spirit
What we offer?
The sales floor is young (average age is 27), international and fun. Several activities are often organized all over the year such as weekly sport sessions, team building events, monthly drink and much more!
- A full-time position with an attractive salary package
- Advanced training sessions: functional and sales training sessions
- An international and flexible company with offices Belgium, Luxembourg, San Francisco, New-York, India, Dubai, Hong Kong
- Real responsibilities, challenges and a fast evolving company
- A fun and hard working environment where each employee has a chance to see the impact of his work and make a real contribution of the success of the company
Interested?
Despite the current situation, Odoo is still actively hiring. We have adapted our recruitment process, everything can be done remotely and it is faster than ever. Are you looking for a new challenge? Do you want to join a great IT company? Apply now !
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