Customer Service representative Mercedes-Benz | Dutch & French
Organisation: MB CAC
Contracttype: Definite contract
Mercedes-Benz Customer Assistance Center
The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. We think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. From our offices in Maastricht in the Netherlands, we provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are an important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”!
Do you enjoy building a relationship with clients and do you have perfect writing skills?
Are you able to provide excellent service and provide the best solution for our customers?
Customer Service Benelux department
The Customer Service department serves all customers and prospective customers by handling all inquiries and complaints for the entire range of Mercedes-Benz and smart vehicles.
What will you do
All inquiries and complaints are handled by telephone or e-mail. You are responsible for after-sales service issues, technical and product topics and general company related inquiries.
As a Customer Service Representative you are the most important interface between the customer and the Daimler organization. You insure that customer concerns and queries are dealt with adequately. You manage our services to customers and transfer product knowledge, all communication with the customers will be in Dutch or French. Our business language within the company is English.
Who are you
We offer you a job in a multicultural, dynamic and informal international working environment with interesting conditions, both primary and secondary:
What do we offer
In case of interest, please apply with CV and motivation letter in Dutch by clicking the Apply Now button.