Roadside Assistance Benelux Region
- Customers experiencing a vehicle breakdown can contact the Service 24 hours department for roadside assistance 365 days per year, 7 days a week and 24 hours a day.
- Employees answer incoming calls from customers requiring assistance.
- Details are collated and entered into a computerized system.
- In case the problem can’t be solved by telephone, the employee contacts the nearest dealer who will send out a technician.
- The philosophy is to ensure the customer is mobile again as quickly as possible.