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At Tetra Pak we touch millions of people’s lives every day, ensuring better nutrition and healthier lifestyles through safe packaging and food processing solutions. Guided by our global brand promise, PROTECTS WHAT´S GOOD, we strive to make a difference by protecting food, people and our futures. To do this we need more than smart technology. We need smart people too. People like you, who wants to work with people like us.
Customer Service Representative – Back office
(1-year contract with possible extension)
Are you a precise and effective problem solver who will take care of a flawless administration?
Do you speak Dutch and English at least on working level and preferably French?
Are you ready to join an innovative and well-structured multinational company?
If the answer is YES to these questions, we believe we have a challenging opportunity for you!
We currently have an open position for a Back Office Customer Service Representative. The successful candidate for this position will be under the supervision of the CS & Design Manager France & Benelux.
The position will be based in Groot-Bijgaarden, Belgium.
In this role, you will work as part of a professional and dedicated Customer Service team (4 people in Belgium, 6 people in the Netherlands and 10 people in France). While being in close contact with the Supply Chain organization of Tetra Pak Europe, the main responsibility will be to support our customers by performing a variety of tasks.
Customer Service Representative – Back office
(1-year contract with possible extension)
Are you a precise and effective problem solver who will take care of a flawless administration?
Do you speak Dutch and English at least on working level and preferably French?
Are you ready to join an innovative and well-structured multinational company?
If the answer is YES to these questions, we believe we have a challenging opportunity for you!
We currently have an open position for a Back Office Customer Service Representative. The successful candidate for this position will be under the supervision of the CS & Design Manager France & Benelux.
The position will be based in Groot-Bijgaarden, Belgium.
In this role, you will work as part of a professional and dedicated Customer Service team (4 people in Belgium, 6 people in the Netherlands and 10 people in France). While being in close contact with the Supply Chain organization of Tetra Pak Europe, the main responsibility will be to support our customers by performing a variety of tasks.
· Taking care of all incoming requests (mainly e-mail) from our Benelux customers to amend or follow up on their orders.
· Executing all order management and design administration activities; maintaining all Master Data in SAP and other systems.
· Make sure the sales forecast is in line with customer requirements.
· Support the design process and ensure a correct invoicing process.
· Liaising with foreign production factories (mainly in Europe) and coordinate some logistic activities.
· Executing all order management and design administration activities; maintaining all Master Data in SAP and other systems.
· Make sure the sales forecast is in line with customer requirements.
· Support the design process and ensure a correct invoicing process.
· Liaising with foreign production factories (mainly in Europe) and coordinate some logistic activities.
· Higher education or bachelor’s degree. Some experience in a similar role (CS/Supply Chain/administrative function) is beneficial. Developed MS Office skills are required, experience with SAP is a big plus.
· You are fluent in Dutch and English (additionally French would be a big advantage)
· You think in a structured way and act decisively in the best interests of Tetra Pak and our customers.
· You are well-organised, pro-active and highly adaptable to change.
· You are also keen on meeting customer expectations and will easily switch between operational tasks and analysing data to make improvements.
· You have well-developed problem-solving skills and the ability to prioritize your work. Furthermore, you are persistent and work efficiently to solve issues alone – or together with others.
· You are fluent in Dutch and English (additionally French would be a big advantage)
· You think in a structured way and act decisively in the best interests of Tetra Pak and our customers.
· You are well-organised, pro-active and highly adaptable to change.
· You are also keen on meeting customer expectations and will easily switch between operational tasks and analysing data to make improvements.
· You have well-developed problem-solving skills and the ability to prioritize your work. Furthermore, you are persistent and work efficiently to solve issues alone – or together with others.
· Variety of exciting challenges with ample opportunities for development and training in a truly global landscape.
· Culture that pioneers spirit of innovation where our engineering genius drives visible result.
· Equal opportunity employment experience that values difference and diversity.
· Market competitive compensation and benefits with flexible working arrangements.
· Culture that pioneers spirit of innovation where our engineering genius drives visible result.
· Equal opportunity employment experience that values difference and diversity.
· Market competitive compensation and benefits with flexible working arrangements.
