Introduction
Stanley Stella is a Belgian lifestyle B2B brand where style and sustainability meet. While our head office is located in Brussels we serve our customers across Europe with a future expansion worldwide.
With our responsible production we aim to create collections that are made to last. We have a big strive for sustainability, insisting on respect for people and planet at every stage in our supply chain
If you share our passionate stance on sustainability, believe that fashion can be done differently, are digitally minded, and want to take ownership of something meaningful then this could be your future role as our : Customer Care Representative German Speaking
As a Customer Care Representative you are the beating heart of our organization. Together with your colleagues you are responsible for excellent customer service on a daily basis.
Your tasks are
- Act as the first point of contact for all customer inquiries from your region and manage complete order to cash process.
- Provide appropriate solutions to claims in collaboration with other departments.
- Advise and provide information about our products, commercial policies , T&Cs to your customers.
- Act as an Ambassador by promoting the collection and visiting customers.
- Share new ideas to optimize team-work, automation and process improvement.
We are looking for
- Prior experience in a similar position preferred (ideally in the textile and fashion industry)
- Excellent in German (native) with a fluent command of English. Dutch/French are a plus.
- Excellent organisational, interpersonal and communication skills to deal with customers and other departments.
- Customer-centric mindset
- Stress resistant and flexible, particularly during high season
Personality is key : you are a customer-oriented, cheerful, dynamic, flexible person with a contagious positive attitude.
We offer
- You will join a company driven by a strong belief in sustainability and respect for people & the planet
- A medium-sized company and growing environment where you can learn and develop new skills and where there is room for initiatives and creativity
- A young international and enthusiastic team, driven by passion for our brand, our products and community.
