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Introduction
We are looking for Two Customer Care Representatives in a Fashionable & Sustainable Textile/Garment company to support the company growth as well as the strong brand image by providing best-in-class Customer Care service.
Your tasks are
- Be the Single point of Contact for customer inquiries of your region, prevent problems efficiently and communicate effectively in order to exceed customer expectations and deliver a premium customer care experience
- Answer calls professionally to provide information & advice about products, Commercial policy, terms and conditions for existing customers and prospects.
- Manage & resolve Complaints quickly from A to Z, in collaboration with several departments to improve customers’ experience.
- Act as an Ambassador by promoting the collection, advising & visiting customers.
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
Competencies and Skills Required
- 2 to 5 years working experience in a similar position (experience in the textile industry is an asset)
- You are fluent in Dutch and French , with a good level of English
- Knowledge of ERP, Word, Excel and Outlook
- Excellent interpersonal skills to deal with customers and collaborate with other department such as Sales, Finance and Logistics
- Excellent communication skills - verbal and written
- Customer-oriented
- Team spirit
- Problem-solving
- Prioritization skills
- Adaptability
Join our team
- You will join a fast-growing company and become part of a team that is enthusiastic and passionate about the creation and promotion of our products.
- You will work in an international setting (sales throughout Europe, purchasing from Southern Europe and Asia).
- You will be plunged into the exciting world of textiles, in an environment that will allow you to contribute to the appeal of our products.
- Our strong sustainability culture, accredited by the best existing certifying bodies, will motivate you and give you pride in our venture.
Seniority Level
- Mid-Senior level
Industry
- Apparel & Fashion
Employment Type
- Full-time
Job Functions
- Customer Service
- Other
Interested?
You can simply apply by clicking the Apply Now button.
