Formal qualifications in Law, Sales, Business Management or similar as an alternative to specific IKEA relevant training Minimum 10 years of experience in Product Compliance, Product requirements or similar and delivering results Minimum 5 years of experience in leading and influencing co-workers Experience in planning, driving output and measuring performance (business) Experience in handling product safety and compliance topics with authorities Experience with product requirements and compliance, preferably from a retail environment
• Act as a member of the PQR&C (Product Quality, Recovery & Compliance) team and proactively contribute to PQR&C plan/output in order to deliver to the common objectives and goals • Lead the product compliance work in the retail market, ensuring that we offer safe and compliant Home Furnishing & Food products to our customers • Monitor, identify, and report on national regulation, industry standards, health and safety standards • Ensure the end-to end compliance of the IKEA product offer throughout the retail operations • Ensure that market stakeholders are kept informed about product safety and compliance related deviations and/or risks. • Implement common product compliance processes, ways of working, tools and KPI’s, and develop action plans to address any product related non-compliances and risks • Secure processes are in place to ensure timely and qualitative reporting of any product safety or compliance related deviations or incidents to the producer/s • Lead the product safety & compliance deviation and recall processes • Ensure fulfilment of reporting obligations for product safety to local authorities • Establish good working relationship with national consumer authorities • Actively cooperate with all key stakeholders within commercial and beyond to secure integration, common focus and maximize impact (for example Digital, CFF (Customer Fulfilment), Communications, Sustainability, BNOF (Business Navigation Operations & Finance), People & Culture) • Be an active player in driving an open and sharing climate, being a role model of the IKEA values, and contribute to the transformation of IKE
We are the ones meeting our customers – in our stores, online, in our catalogue and beyond. We have knowledge of the IKEA product range, local markets and customer needs and we constantly find new ways of making real connections with our customers to maximize sales and profitability. Together with thousands of colleagues around the world we’re a diverse team working for the continued global success of the IKEA Concept – a concept that helps millions of customers create a better everyday life!