Act as primary system owner for Citrix XenApp, Citrix NetScaler, and all related desktop virtualization and remote access technologies.
Participate in strategic planning around the appropriate use of a thin client technology to deliver consistent, reliable performance and user experience in remote offices.
Must be familiar with the use of Citrix products in both internal office environments and external remote access situations.
Demonstrate familiarity with a variety of a thin client service models, including published desktops, published applications, streamed applications, etc.
Demonstrate expertise in installing and configuring applications for optimal performance in XenApp server environments.
Demonstrate expertise in monitoring the Citrix environment and optimizing system performance understanding that the Citrix platform must provide equivalent performance and matching user experience to the “fat client” desktops in the firm.
Collaborate with Packaging and Desktop team to ensure consistent, reliable installation and upgrading of applications.
Collaborate with Packaging and Desktop team to manage user profiles, ensuring consistent, reliable delivery of critical user settings, including backup and roaming between different servers and desktop environments.
Gain complete understanding of overall desktop engineering and application delivery model, within traditional desktop environment (non-Citrix), of desktop applications to be most compatible with Citrix environment.
Participate in Disaster Recovery planning and testing.
Optimize XenApp server creation and management to ensure quick recovery and flexibility in disaster scenarios.
Ensure stability and performance of Citrix Servers.
Uses Solar Winds, Splunk and other monitoring systems to ensure system uptime and optimal performance.
Work closely with virtualization and storage teams to ensure optimal configuration of XenApp virtual servers.
Manage implementations of new servers, new OS releases and product updates.
Understand firm business requirements and define and promote optimal system configuration to meet business needs.
Demonstrate ability to learn business processes and requirements of other departments as needed to optimize system features and enhance user efficiency.
Bachelor’s degree preferred
Five years’ minimum experience in desktop, networking and infrastructure technologies, including all aspects of designing, implementing and supporting systems at the engineering level
Three years’ minimum experience managing Citrix systems
Experience with the following technologies: Citrix xenapp, Citrix netscaler, Citrix Storefront/Web interface, Citrix policy management, vmware vsphere, Active Directory, Group Policy, Windows registry, Mandatory Profiles, DNS, DHCP, DFS, EMET, Windows 7/Server 2008 R2/Server 2012 R2, Windows 10, Microsoft Office 2010/2013/2016
Effective communication skills, both written and oral.
Strong interpersonal skills required to communicate with all other IS members, members of the firm (users of systems), and clients.
Must have customer service attitude and ability to work well with other groups.
Superior understanding of the firm’s goals and objectives, with demonstrated ability to apply technology in solving business problems
Strong organizational skills, capability to schedule and coordinate multiple activities in results-oriented environment.
Initiative and ability to enforce policies and procedures through influence