As Circle Lead you will have end responsibility for a number of self-organizing teams (Customer Loyalty Teams).
You will be responsible for facilitating, supporting and motivating these teams.
Each of these teams has approximately 9 members who together are responsible for ensuring that client queries received by telephone, e-mail or post are handled in an exemplary manner from start to finish. The aim is to pleasantly surprise clients with each interaction, to exceed client expectations every time and to be available when our clients need us.
We want to leave the client with that ‘WOW’ feeling every time
You are part of the leadership team of the trade finance & corporate lending Super Circle which is part of the ING client services area within the COO domain.
The team is responsible to service customers with regards to Documentary Credits and Collections for different client segments. Next to that you are responsible for the team that takes care of financing a specific portfolio of trading clients out of Antwerp.
You work in a challenging and international environment with bank wide stakeholders and you discuss with all levels of the organization. Together we shape the client services of the future.
Your teams are based in Ghent (75%) and Antwerp (25%).
ING is doing its best to manage the exceptional situation we are all going through at the moment.
Your health is at the center of our attention! In order to ensure that job interviews are as safe as possible we offer them virtually via Skype. So don't hesitate to apply, we are waiting for your applications!
More detailed, this means:
A colleague who has the customer in mind with the talent to take on tasks and challenges and make a success of it, who has the enthusiasm to help others achieve success and the gift to always be one step ahead. In a nutshell, you aim to introduce fresh ideas and accept challenges in a fast changing and complex environment. You are someone who always cooperates, listens and invests in others to achieve common objectives. You enjoy challenging the status quo and you are intent on proposing creative solutions to problems.
As Circle Lead you need:
A clear objective, a unique offering and a range of flexible remuneration, as well as other benefits such as:
As part of Client Services you also have access to a wide range of opportunities to invest in your personal and professional growth.
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