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Introduction
Brayton Global is a fast growing company based in Brussels and specialized in IT.
Our target is to find you the best position where you will flourish and go beyond your limits
We are looking for a Change Manager to work for one of our prestigious client.
Your responsibilities
The Change Manager will integrate the Service Transition Team.
He / She will be responsible of the Change Management process implementation :
- Receives, logs and allocates a priority to all Requests for Changes (RFCs)
- Tables all Request for Changes (RFCs) for a Change Advisory Board (CAB) meeting, issues an agenda and circulates all requests for changes to Change Advisory Board members in advance of meetings to allow prior consideration
- Convenes urgent CAB or ECAB meetings for all urgent RFCs
- Issues change schedules
- Liaises with all necessary parties to coordinate change building, testing and implementation, in accordance with schedules
- Updates the change log with all progress that occurs, including any actions to correct problems and/or to take opportunities to improve service quality
- Reviews all implemented changes to ensure that they have met their objectives; refers any that have been backed out of have failed
- Reviews all outstanding RFCs
- Analyses change records to determine any trends
- Produces regular management reports
- Reports to: Service Delivery Leader
Your profile
Technical requirements
- Proven working experience as Change Manager.
- ITIL V3 certification.
- Excellent interpersonal and communication skills; ability to form strong relationships within a matrix organization.
- Good understanding of service management principles including management of configuration items (CIs), thinking in a service context, and defining outcomes-based delivery.
- Must be details oriented, analytical, and demonstrate ability to work in ambiguous environment.
- Must be self-directed with proven ability to make mature decisions supported by thorough data analysis.
- 6 years’ experience in IT operations.
- English proficient (CEFRL Level: Minimum B2, Ideally C1)
- Preferable 2nd language: French
IT software used
- Microsoft SharePoint;
- HPSM9;
- Microsoft Office suite;
- Microsoft Visio Professional;
- Atlassian Confluence; Atlassian JIRA; Atlassian Jira Insight;
- JIRA
Knowledge – Nice to have
- Prince2 foundation
- Working experience as process owner (change, configuration, change, incident, problem, access, release, supplier, …)
- Working experience with EU client
- Working experience with international team dispatched in difference places/countries
We offer
We offer you a long term contract in a great team.
Interested?
You can simply apply by clicking the Apply Now button.
