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Summary
DHL is hiring a BPO Expert to join its team in Belgium, providing support to Europe (BE / FR). In its essential role, the BPO Expert leads, executes and supports projects and initiatives in Europe (BE / FR) the GBS team w.r.t. HR services. The BPO Expert identifies and manage improvement, transformation and digitalization projects for HRS Europe (BE / FR).
Key responsibilities
- Act as change agent for the Europe team (BE / FR), identifying improvement opportunities and driving change from within
- Drive process automation and digitalization projects to bring efficiency within existing processes, but also enhance the user experience of HR processes and products
- Support the creation of business case analysis for identified improvement opportunities
- Prepare widely independent proposals for decisions and solutions for harmonization, digitization and automation of processes and products for coordination with the decision-makers
- Manage and drive the assigned projects and initiatives within time & budget achieving target scenarios and end products as specified in each Project Business Case and/or Project Initiation
- Document, manage and drive the assigned projects under observance of Project Management standards (i.e. PRINCE, PMI, Scrum, First Choice / SixSigma, Design Thinking)
- Act as an internal consultant to projects from their initiation until their completion
- Ensure proper communication of projects status and risks/opportunities as well as changed project scopes
- Support business development efforts from proposal creation to implementation
- Support GBS Net Promotor Approach and regular preparation of report and planning documents for HRS Europe (BE/ FR)
- Managing the landscape of the ticketing tool and all its requirements regionally
- Able to relate to cross-cultural processes and country sensitivities
Your profile
Mandatory Qualifications and experience
- Licensee degree in Business Administration, Computer Science / IT, Industrial Engineering or related disciplines
- 2 - 3 year business experience
- At least 2 years of experience of (IT-) project management experience
- Experience with Agile processes, like SCRUM, Design Thinking etc. but also improvement processes, like First Choice / SixSigma is preferable
- Knowledge of HR processes and Shared Service Center environments is preferable
- Experience in driving digitalization and automation of projects is very beneficial
- Comprehensive understanding of systems design, information technology, enterprise architecture and information integration
- Experience of data modelling for BI reporting and APIs is beneficial
- English, Dutch and French language skills
- Strong analytical skills
- Proven stakeholder management skills
- Ability to work independently and drive controlling priorities forward without continuous involvement of supervisor
- Business user of Microsoft Office (Excel, Microsoft Projects, Word, PowerPoint, Access, Outlook, etc.)
Additional desirable qualifications and experience
- Project management certification (PMP, PRINCE, SCRUM or equivalent)
- Proficient knowledge and exposure to Ticketing tools and HR systems (GSN, ADP, etc)
- MBA
- SixSigma Certification, Green Belt Level / Advisor First Choice
- Design Thinking
- UX/UI design
- RPA (e.g. UiPath)
DPDHL offers excellent opportunities of professional growth, with attractive benefits package and competitive salary conditions.
Interested?
Do you see a personal challenge in these versatile and responsible tasks? Then Apply Now with a CV and Cover Letter!
We look forward to receiving your application!
