Atlas Copco Specialty Rental is a division within Atlas Copco, the world market leader in compressor techniques. They serve customers in the industry segments around the world with temporary air, power, pumps and steam rental solutions. The specialty rental services are offered under several brands. The divisional headquarters is located in Boom, Belgium. The main focus of the division is supporting the local distribution and service centers by for example optimizing and improving processes. To ensure further growth they are expanding their team with a Business Process Manager Service.
In order to further develop and improve the operations of the Specialty Rental Division we are looking for a Business Process Manager who will have the specific task to focus on Service Processes. As a business process manager it is your mission to increase the effectiveness and efficiency of our global operations through process improvements. You will initiate and manage process improvement projects and initiatives covering operations processes for over 140 locations globally. Special focus will go to:
In Specialty Rental we provide peace of mind to the customer through reliability of our Total Solution and as a result we strive to continuously improve the reliability of our equipment. In order to achieve this you will:
Strive for First Time Fix
In order to create the best customer experience we strive for "First Time Fix". You will implement tools and processes that will help our service teams to achieve a "First Time Fix", reaching a great customer experience.
Service Supply Chain
You will define optimal processes for our service supply chain, focussed on spare part ordering, inventory management, logistics etc.
In all initiatives and projects we undertake, we strive for digitalisation as we believe it is the way to better serve our customer or to become more efficient in operations. You will actively promote and look into digitalisation opportunities that will directly contribute to the result of the division.