Billing and Collection Officer

As a part of the finance and administration department, your goal will be to provide our customers clean and correct invoices.
You will manage the Accounts Receivable Aging to optimize collection, deal with service requests and/or complaints concerning the billing & collection process, to provide customers with appropriate answers and supporting the company’s ambitions on maximizing customer satisfaction levels. Finally, you will deliver Bank statement handling, Bankruptcy handling, monthly reporting and project support.

As Coordinator for billing and collection, you will responsible for the following tasks:

• Managing all the billing and collection activities
• Implement and maintain the SDD Flow to enable smooth collection
• Process incoming payments and refunds
• Timely execute cash collection and close reminder follow-up
• Upload the file with the bankruptcies and follow the process to close the customer
• Produce monthly management reporting to be embedded in the monthly Business Decision Support Management Reporting Pack for the Groups Executive Team
• To function as an escalation point for some customer touchpoint related to billing & collection in order to guarantee proper execution and guarantee customer satisfaction
• Actively support the company’s overall improvement initiatives (eg. new billing engine, new pricing strategies, Peppol, SDD setup, Twickey mandate management, Navision Upgrade…)

• You have a Bachelor in Accountancy, and at least 5 years of relevant experience in accountancy or in a billing and collection / F&A  environment
• You are fluent in Dutch, French & English both spoken and written
• Good negotiator you are open minded and open to change. Result oriented, you will work with your team to achieve your goals

• You will work for one of the units of the Isabel Group, the first & leading Fintech of Belgium (°1995). We are experts and know our stuff and we can rely on an eco-system of strategic partners to work with…
• …and we look ahead and think about our customers’ future needs when developing new features and solutions
• You will receive a competitive salary package accompanied by fringe benefits
• You will receive 30 days of holidays and the possibility to work from home
• It takes about 42 steps from Brussels Central Station to our front door
• We have a team of volunteers who make it their mission to spoil us with game nights, banana pie, weekly fruit baskets, massages, monthly breakfast and much (much) more