equensWorldline is the pan-European leader in payments and transactional services. Being part of the Worldline Group, equensWorldline combines long-standing proven expertise in traditional mass payment systems (issuing, acquiring, intra- and interbank payment processing) and innovative e-commerce and mobile payment solutions. Building on more than 50 years of experience equensWorldline services a broad, international client base in numerous countries across Europe. Clients rely on equensWorldline's expertise to anticipate European regulatory changes, benefit from transformative technologies, optimize processes, ensure operational excellence and manage risk and fraud. The company's unparalleled footprint makes equensWorldline a cost-efficient and competitive business partner for seamless, secure and efficient payment solutions. www.equensworldline.com.
The Operations Management Service is providing high-quality technical assistance for the back-office payment applications. We manage incidents and problems, reporting through a central queue of tickets.
The main goal of the Service is to guarantee the availability, the robustness, operability and efficiency of the applications in our production environment. We help to define the specific maintenance needed to be included in projects in order to keep our system powerful, stable and upgraded.
We participate in projects and/or change analysis to improve the operability of our system. An active role in the automation of the back office payment applications is also part of the mission.