Customer Advisor

The responsibilities of this Customer Advisor (M/F/X) role are:

• Providing quality support by phone and/or email to members and non-members;
• Advising clients on which services best match their identified needs;
• Answering questions about pricing and providing basic information on all products, solutions, services and training offerings;
• Performing basic operations across the various platforms and solutions (CRM, portals, etc.);
• Drawing up quotes, orders and invoices when required;
• Managing and maintaining the customer database within the CRM system;
• Configuring the correct settings to ensure each company has the appropriate access rights;
• Identifying and flagging customer needs, with internal follow-up to serve the client appropriately;
• Identifying prospects who are not yet customers;
• Sharing acquired knowledge with colleagues and proactively reporting to the team lead;
• Contributing to quality, efficiency and customer satisfaction by putting forward improvement proposals.