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Technical Service Support

  • Natus Medical Incorporated
  • Kontich
  • Contract duration unspecified
  • Full Time
  • Published: 21 hours ago
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Technical Service SupportNatus Medical Incorporated

FOR MORE THAN 80 YEARS, Natus has been working in collaboration with clinicians to deliver industry-leading neuro solutions that help providers more easily make sense of the body’s signals.

Engineered with input from those who have lived the care experience, our technology simplifies complex processes and improves accuracy and efficiency. There is a role for everyone who wants to be part of the innovative solutions at Natus Neuro.

Your responsibilities

Our Customers mean the world to us. That’s why we want to support them in the best way possible. We are searching for someone to join our shared service department as a Technical Services support (m/w) based in Belgium. We’re looking for someone who likes having their finger on the pulse when it comes to supporting customers with effortless communication both on the phone or through email. The end goal is to keep our customers happy and satisfied. If you enjoy providing an exceptional user experience, are good with words and a fast researcher, then we would love to hear from you!

Duties and Responsibilities in this job:

  • Ability to provide friendly customer phone support, including handling reclamations and technical complaints recording.
  • As you are a specialist, you offer technical troubleshooting to both our customers and colleagues in the field.
  • Help customers with remote installations
  • Management of Service orders with quick turn- around times
  • Management of product returns, billing of installation orders and handling invoices when requested.

Your profile

Our ideal candidate will have the following qualifications and skills:

  • Bachelor’s degree in IT or relevant discipline. We will also accept the equivalent of 5 years of experience in a technical supporting role.
  • Experience within the medical device sector would be advantageous.
  • Strong teamwork skills with the ability to problem solve.
  • General understanding of technical requirements of our products.
  • Ability to schedule technicians and understand time frames relevant to each job they are being assigned.
  • To be able to maintain quality phone communication with customers and colleagues.
  • Experience with an ERP is favourable.
  • Ability to adapt to changes and to handle pressure
  • Basic knowledge of networking is a plus

Language Abilities: Fluent Dutch and a professional level English required.

A good knowledge of French would also be advantageous but not essential.

We offer

Benefits:

  • Annual Bonus plan of 4%
  • Career Development opportunities
  • Work colleagues that bring good humour to the work environment

Flexible work options for those onsite (just speak to your team)

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Natus Medical Incorporated
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