Our Technical Support team and ATSG team (Advanced Technology Support Group) are providing technical support to our customers. We help and support customers with questions and issues that they can encounter when installing complex Crestron systems.
Both teams make sure that those installations go as smooth as possible making sure our customers keep choosing for Crestron. Customer satisfaction is priority number one.
Crestron systems can be configured and programmed in endless different ways. In addition, Crestron systems are deployed in a variety of different environments and generally interface with different other systems.
Because of the number of different factors involved, unexpected behavior could occur when a part of the system is not properly configured.
When experiencing unexpected behavior regarding a Crestron system, Technical Support can be contacted to determine the problem and finally to resolve it. Besides this, the Technical Support team is the first team that is contacted for global questions regarding our products. Our team communicates the best practices with our customers so that they can make optimal use of our products.
KEY COMPETENCES FOR THIS ROLE
Tailor team competences