Main responsible for Registration of complaints
• Compile new claim files
• Input claim files in the database in timely fashion (3 to 4 working days)
• Claim confirmation email to customer
• Follow up on claims with CSR’s, Sales and QA Dept.
The job holder has a role to support the Customer Service Representatives in
• Order entry process
• stock allocations
• Invoicing process
• Filing & archiving
He/She serves as back up for the Customer Service Assistant in case of absence by handling:
• Customer Profile Database
Upon receipt of new/updated customer information, executes with excellence the updates of the Customer Profile Database.
Verifies and ensures that information is according to Godiva standards.
Proposes other solutions/alternatives if the request is not possible for Godiva.
Key communicator to customer and internal parties (ie sales manager, finance, warehouse etc) regarding status of data integrity of system and upon each change.
Archive all information by customer electronically on a common drive.
Performs updates and creates order forms by Market or by customer in the LINK order platform after receipt of pricing information (SPA).
Creates and maintains user profiles in the LINK platform.
Follows up Marketing and Operations to receive timely and accurate information
Provides new customers with manuals and training if needed.
Updates all manuals for the ordering link tool
• Commercial Price List Maintenance
Consolidates and distributes commercial price lists for the ITR, Wholesale, Retail and Franchise customers for any price change
Prepares and follows up monthly meeting with Sales and Merchandising.
• EDI Maintenance
Upon receipt of new/updated customer or product information, executes with excellence the updates of EDI ordering tool.