To meet this goal we have to continually innovate in our transportation networks, and work towards providing best in class service levels through the entire chain, while using an innovative mechanism, to continually evolve our delivery networks. * Drive and lead continuous improvement initiatives with carriers, fulfillment centers, Customer service and Retail teams to improve customer experience, costs or processes: Prepare for and Ops calls, daily business reviews, WBRs, QBRs, Customer Satisfaction workshops. * Drive root-cause analysis and the successful implementation of corrective actions in order to improve service or cost, or to resolve a problem.
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